Mind Haven Terms & Conditions

1 · Eligibility & Account Registration

18+ requirement. The Service is intended only for individuals eighteen (18) years of age or older. By registering, you represent that you meet this age requirement and are legally able to enter a contract.

Account security. You must provide accurate information, keep your credentials confidential, and promptly update any changes. You are responsible for all activity under your account.

2 · Subscription Plans, Billing & Refunds

• Cash‑pay model. Mind Haven operates on a direct‑to‑consumer, self‑pay basis. We do not bill or interact with insurance plans, FSAs/HSAs, or employer wellness programs.
• Plans. A free, feature‑limited tier and a monthly Premium subscription are available.
• 7‑day trial. New Premium subscribers receive a seven‑day trial; charges begin automatically at the end of the trial unless you cancel at least 24 hours beforehand.
• Auto‑renew. Premium subscriptions renew monthly until cancelled.
• Billing processor. Payments are handled by Stripe, Apple, or Google Play as applicable.
• Refunds. Email company@mindhavenus.com within 30 days of purchase for a full refund. Beyond 30 days, fees are non‑refundable unless required by law.
• Price changes. We will give at least 30 days’ notice before any price increase; continued use after the effective date constitutes acceptance.

3 · In‑App Purchases & App‑Store Terms

If you obtain the Service through the Apple App Store or Google Play, your purchase is also governed by Apple Media Services Terms or Google Play Terms of Service. Apple and Google are third‑party beneficiaries of these Terms and may enforce them.

4 · License & Intellectual Property

4.1 Our content

Mind Haven and its licensors own all intellectual‑property rights in the Service. We grant you a limited, non‑exclusive, revocable, non‑transferable licence to use the Service for personal, non‑commercial purposes.

4.2 Your content

“User‑Generated Content” ("UGC") means any data you upload—journals, mood logs, chat transcripts, voice notes, images, etc.

• Privacy. UGC is private by default and processed as described in the Privacy Policy.
• Licence to Mind Haven. You grant Mind Haven a worldwide, royalty‑free licence to host, store, use, reproduce, and create derivative works from UGC solely to (a) operate and improve the Service including, with your separate explicit consent, training AI models on de‑identified excerpts, and (b) comply with law. You may withdraw AI‑training consent at any time via Settings.
• Your responsibility. You represent that you have the rights necessary to provide UGC and that it does not infringe third‑party rights.

5 · Sensitive‑Data Provisioning

Mind Haven collects self‑reported mental‑health reflections so it can deliver personalised wellness support. You agree not to upload (a) insurance claim numbers, CPT/ICD‑10 codes, medical‑record numbers, or government‑issued identifiers, and (b) any information you do not have the right to share. All other data you voluntarily provide—including journals and mood logs—will be processed under our Privacy Policy and applicable consumer‑health‑data laws. Mind Haven is not a HIPAA‑covered entity.

6 · Acceptable‑Use Policy

You agree not to:

1. Upload or share instructions for self‑harm or the encouragement thereof;
2. Upload sexual or pornographic content;
3. Violate any law, infringe intellectual‑property rights, harass others, or attempt to disrupt the Service.

Violations may result in content removal, suspension, or termination at our sole discretion.

7 · Beta & Experimental Features

We may release beta or experimental features. They may be inaccurate, incomplete, or withdrawn without notice and are provided “as is.”

8 · DMCA / Copyright Complaints

If you believe content on the Service infringes your copyright, send a takedown notice to:

Include all information required by 17 U.S.C. § 512(c)(3).

9 · Export & Sanctions Compliance

You may not use, export, or re‑export the Service (a) into any U.S.‑embargoed country or (b) to anyone on U.S. sanctions lists. You represent that you are not located in such a country or on such a list.

10 · Health Disclaimer & Crisis Statement

The Service provides AI‑driven mental‑wellness tools and educational content but is not medical advice and is not a substitute for professional care. If you believe you may harm yourself or others, or if you are otherwise in crisis, dial 988 (U.S.) or your local emergency number immediately. Crisis prompts in the app are aids, not guarantees.

11 · Limitation of Liability

Mind Haven’s aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the total fees you paid Mind Haven in the twelve (12) months preceding the claim or (b) US $500. We are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

12 · Indemnification

You will defend, indemnify, and hold harmless Mind Haven and its affiliates from any third‑party claim arising from your (a) use of the Service, (b) violation of these Terms, or (c) infringement of any right of another.

Arbitration Agreement & Class-Action Waiver

Informal resolution. Email company@mindhavenus.com and allow 30 days for informal negotiation.

Binding arbitration. Unresolved disputes will be settled by final, binding arbitration administered by JAMS under its Consumer Arbitration Rules, seated in Wilmington, Delaware. Either party may bring an individual claim in Delaware small‑claims court for matters ≤ US $10,000.

CLASS-ACTION WAIVER. YOU AND MIND HAVEN AGREE THAT ALL CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14 · Governing Law

These Terms are governed by the laws of the State of Delaware, excluding its conflict‑of‑laws rules. If the arbitration clause is found unenforceable, exclusive jurisdiction lies with the state or federal courts in New Castle County, Delaware.

15 · Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately for any breach of these Terms or to protect the Service or other users. Sections that by their nature should survive (e.g., licences, disclaimers, liability limits) will remain in effect.

16 · Changes to These Terms

We may modify these Terms. Material changes will be announced at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

17 · Contact